Refund Policy:

 

1. Eligibility:

This item is non-returnable due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

2. Refund Process:

Contact our customer service at [corporate@velite.in] to initiate the refund process. Provide your order number and details.

 

3. Refund Method:

Refunds will be issued to the original payment method. Allow 5-7 business days for processing.

 

4. Shipping Costs:

Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the return is due to a Velite error.

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Cancellation Policy:

 

1. Cancellation Window:

Orders can be canceled within 24 hours of placement. Once processed, cancellations are not guaranteed.

 

2. Cancellation Process:

To cancel an order, contact us at [corporate@velite.in] with your order number, else call us at +91-90561-33727.

We'll confirm if cancellation is possible. 

 

3. Refund for Canceled Orders:

If a canceled order is eligible for a refund, it will follow the standard refund process.